Dasar Privasi{bahasa melayu}
Speed Movers komited untuk melindungi maklumat peribadi anda. Dasar Privasi ini menerangkan bagaimana kami mengumpul, menggunakan, menyimpan dan melindungi data anda apabila menggunakan aplikasi Speed Movers.
1. Maklumat Yang Dikumpul
Kami mungkin mengumpul:
Nama, nombor telefon, email
Lokasi pickup & drop-off
Maklumat pemandu: kenderaan, dokumen & data verifikasi
Maklumat pembayaran
Data penggunaan aplikasi untuk tujuan keselamatan
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2. Cara Kami Menggunakan Maklumat
Maklumat digunakan untuk:
Memproses & menyiapkan pesanan penghantaran
Mengurus dan mengesahkan pemandu
Menyediakan sokongan pelanggan & pemandu
Meningkatkan prestasi aplikasi
Mengelakkan penipuan
Mematuhi undang-undang
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3. Perkongsian Data
Kami tidak menjual data pengguna.
Data hanya dikongsi dengan:
Pemandu Speed Movers (maklumat berkaitan penghantaran sahaja)
Pembekal perkhidmatan pihak ketiga (contoh: SMS/OTP, peta, pembayaran)
Pihak berkuasa jika diperlukan
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4. Perlindungan Data
Kami menggunakan langkah keselamatan seperti:
Sambungan disulitkan (encrypted)
Akses data terhad
Sistem pengesahan selamat
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5. Hak Pengguna
Anda boleh meminta untuk:
Kemaskini maklumat
Padam akaun
Mengetahui data apa yang disimpan
Semua permintaan boleh dibuat melalui sokongan pelanggan.
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6. Perubahan Polisi
Speed Movers berhak mengubah Dasar Privasi ini pada bila-bila masa. Sebarang perubahan akan dipaparkan dalam aplikasi.
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7. Hubungi Kami
Untuk pertanyaan lanjut:
📧 Email:speedmovershq@gmail.com
📱 WhatsApp: +6011-39001095
📌 Privacy Policy (English)
Speed Movers is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our mobile application and services.
1. Information We Collect
We may collect the following information:
Personal details: name, phone number, email
Delivery details: pickup & drop-off locations
Driver information: vehicle details, documents, and verification data
Payment and transaction details
App usage and device information for security purposes
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2. How We Use Your Information
Your information is used to:
Process and complete delivery orders
Verify drivers and ensure safety
Provide customer and driver support
Improve app performance
Prevent fraud and misuse
Comply with legal requirements
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3. Data Sharing
We do not sell your data.
Data may be shared with:
Registered Speed Movers drivers (only delivery-related details)
Trusted service providers (payment gateway, SMS/OTP providers, maps & location partners)
Authorities, if required by law
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4. Data Protection
We use industry-standard security measures to protect your data, including:
Encrypted connections
Secure authentication
Restricted data access
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5. User Rights
You may request to:
Update or correct your personal info
Delete your account
Ask what information we store
Requests can be made by contacting our support team.
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6. Changes to This Policy
Speed Movers may update this Privacy Policy at any time. Changes will be displayed in the app or website.
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7. Contact Us
If you have any questions:
📧 Email:speedmovershq@gmail.com
📱 WhatsApp: +6011-39001095